Privacy Policy
Last updated: October 7, 2026
This policy explains how NUTRINATURE LLC, a Wyoming limited liability company (Wyoming ID 2025-001809424), registered office 30 N Gould St Ste N, Sheridan, WY 82801, USA ("NutriNature", "we") handles personal data when you visit talksback.top, when a business uses our AI receptionist, and when you message a business that uses it.
- We never sell personal data and we don't build advertising profiles with it.
- We never use messages to train AI models.
- There is always a person available. You can ask to talk to a human at any time.
Our role
When a business (for example a clinic, a vet practice or a salon) uses our assistant, that business is the controller of its customers' data and NutriNature acts as its processor: we handle that data only to provide the service to that business and according to its instructions. We never use it for our own purposes or mix it with other businesses' data. For businesses that contract with us, and for people who contact NutriNature directly, NutriNature is the controller.
Data we receive
- Messaging channels (WhatsApp, Instagram, Messenger): your phone number or the channel identifier Meta assigns, your profile name, and the messages you send (text, voice notes, images, videos and files) with their date and time and delivery status.
- Conversation details: what you tell the assistant, such as your name, the service you want, appointment dates and contact details you share.
- Business customers: contact details and the business information the assistant uses (services, prices, hours, locations). If a business connects its Facebook Page or Instagram account, we receive the page and account identifiers and the page access token Meta provides to send and receive messages. We never receive Facebook or Instagram passwords.
- Payments: processed by Stripe. We receive the name, email, business name, amount and payment status. We never see or store card details.
- This website: talksback.top does not use advertising pixels or tracking cookies. Our hosting provider keeps standard technical server logs.
How we use it
- To answer messages on behalf of the business you contacted: services, prices, hours and availability.
- To book, change or cancel appointments and send confirmations and reminders.
- To show conversations to the business in its dashboard so its staff can read and reply, and to alert staff about urgent cases or requests for a person.
- For business customers: to provide information, onboard, bill and support you.
- To keep the service secure, improve its quality and comply with the law.
Artificial intelligence
Replies are written by an automated AI assistant that introduces itself as a virtual assistant. It only uses information approved by the business; if it doesn't know something, it alerts a person instead of guessing. You can ask for a human at any time, and the assistant stops replying in your chat while a team member handles it. The assistant does not make decisions with legal effects about you.
Who we share it with
- The business you messaged, which sees your conversation in its dashboard.
- Service providers acting as our processors, only with what each needs: Meta (WhatsApp, Instagram and Messenger), Anthropic and OpenAI (AI models that draft replies), ElevenLabs (voice-note transcription), Stripe (payments) and our cloud hosting provider in the United States.
- Authorities, only when required by law.
International transfers
Data is processed in the United States and, through some providers, in other countries. We work only with providers bound by contract to protect the data and transfer only what is needed to provide the service.
Retention
- Conversations with a business that uses our service: for as long as that business uses the service. If it leaves, we delete them within 90 days unless it asks for a copy first or the law requires us to keep them.
- Conversations with NutriNature: while there is a business relationship, and up to 24 months after the last contact.
- Page access tokens: until the business disconnects its page or leaves the service.
- Payment records: as long as tax and accounting laws require.
After these periods, data is deleted or anonymized.
Your rights
You can ask to access, correct, delete or export your data, or object to its processing. Email info@talksback.top and we will reply within 15 days. If you messaged a business that uses our service, you can also ask that business; we will handle the request together. See how to delete your data.
Security
Data travels encrypted (HTTPS) and is stored on servers with restricted access. Each business signs in to its own dashboard with its own password and sees only its own conversations. Meta access tokens are never shown in the dashboard or written to system logs.
Children
Our service is for businesses and is not directed to children under 13.
Changes
If we change this policy, we will post the new version here with its date. For significant changes we notify business customers in advance.
Contact
NUTRINATURE LLC, a Wyoming limited liability company (Wyoming ID 2025-001809424), registered office 30 N Gould St Ste N, Sheridan, WY 82801, USA. Email: info@talksback.top. See also our Terms of Service.