Terms of Service

Last updated: October 7, 2026

These terms govern the AI receptionist service provided by NUTRINATURE LLC, a Wyoming limited liability company (Wyoming ID 2025-001809424), registered office 30 N Gould St Ste N, Sheridan, WY 82801, USA ("NutriNature", "we") to businesses ("the Business") and apply to people who message a Business that uses it ("Users"). By contracting or using the service you accept these terms and our Privacy Policy.

1. The service

An AI assistant that answers the Business's WhatsApp messages and, if connected, Instagram and Messenger messages, using information the Business approves: services, prices, hours and availability. It books appointments, sends confirmations and reminders, and alerts the Business when a person is needed. The Business gets a web dashboard to see every conversation and reply itself. We use Meta's official APIs.

2. Pricing and payment

• Setup: $150, one time, paid together with the first month only once the assistant is live on the Business's channels.
• Monthly plans: Starter $99/month (up to 1,500 messages), Growth $229/month (up to 5,000 messages), High volume $349/month (up to 12,000 messages). Annual plans: Growth $2,290 and High volume $3,490 per year, setup included.
• Extras: $40/month per additional location; $25/month per additional agent for teams with more than three.
• Billing starts once the assistant is live and then renews monthly to the card used. Prices are in US dollars and payments are processed by Stripe; the charge appears as NUTRINATURE LLC.
• If the first payment is not made within 7 days of going live, the assistant is paused until it is paid.
• If the Business exceeds its plan, the assistant keeps working; we notify the Business and, if it happens repeatedly, propose the right plan.

3. No long-term commitment

Plans are month to month. The Business can cancel at any time by email; cancellation takes effect at the end of the paid period. Annual plans renew yearly unless cancelled before renewal. If the Business decides not to continue before the assistant goes live, nothing is charged.

4. Refunds

Because nothing is charged until the assistant is live, payments are non-refundable, including setup, monthly and annual fees. Duplicate charges caused by our error are refunded.

5. Setup

We handle setup end to end. The Business provides its information and joins a call of about 20 minutes to connect its accounts. The assistant is usually live within 3 to 5 business days; this is a typical timeframe, not a guaranteed date. When connected to the WhatsApp Business Platform, the Business's number stops working in the regular WhatsApp app.

6. The Business's responsibilities

• Provide accurate information and keep it up to date. The Business is responsible for its prices, offers and services and for what the assistant communicates on its behalf with approved information.
• As controller of its customers' data, have a legal basis to message them, inform them they are served by an automated assistant, and respond to their data requests.
• Comply with applicable law and Meta's policies. No spam, prohibited products, deception or illegal content.
• Attend to conversations the assistant escalates, especially urgent ones. The assistant is not a substitute for professional care or emergency services.
• Keep its dashboard password secure.

7. What the assistant does and doesn't do

• It answers only with information approved by the Business and does not make things up; when unsure, it alerts the Business.
• It introduces itself as a virtual assistant, and anyone can ask to speak to a person.
• It does not give medical, veterinary, legal or financial advice.
• Like any system, it can make mistakes. The Business can see every conversation and take over any chat.
• We do not guarantee sales results or a number of appointments.

8. Users

If you message a Business that uses our service, you are served by an automated assistant on behalf of that Business, and you can ask for a person at any time. The Business is responsible for its services and appointments. Don't share unnecessary sensitive data such as passwords or card numbers. You can ask to stop receiving messages or to delete your data.

9. Availability and changes

We aim for 24/7 availability, but we depend on Meta, AI providers and the internet, which can fail or change their rules. We may improve or change features. If we change a Business's plan price, we give at least 30 days' notice and the Business may cancel before it applies.

10. Suspension

We may pause a Business's assistant for non-payment, or if the Business breaches these terms, the law or Meta's policies. We notify the Business first unless there is an urgent risk to people or accounts.

11. Liability

The service is provided "as is" with reasonable care. We are not liable for indirect damages or lost profits, for failures or restrictions of Meta or other providers, or for content the Business approved. Our total liability to a Business is limited to the amount it paid in the 3 months before the event.

12. Data and intellectual property

The Business's information and its customers' conversations belong to the Business. If it leaves, it can request a copy within 90 days, after which we delete them as described in the Privacy Policy. The software is owned by NutriNature.

13. Governing law

These terms are governed by the laws of the State of Wyoming, USA. We will first try to resolve any disagreement in good faith. If we update these terms, we will post the new version here with its date.

Contact

NUTRINATURE LLC, a Wyoming limited liability company (Wyoming ID 2025-001809424), registered office 30 N Gould St Ste N, Sheridan, WY 82801, USA. Email: info@talksback.top.